As soon as your payment is completed, you will receive an email with a secure download link. You can also download your files directly from the order confirmation page. Delivery is instant — no waiting.

Sometimes emails land in the Spam/Promotions folder. Please check there first.

If you still can't find it, contact us at support@lumoguides.com and we'll resend your download link immediately.

Because all items are delivered instantly, digital products are non-refundable.

However, if there is any issue with your file (corrupted file, wrong item, download error), we will replace it for free.

Our digital products are compatible with:

• All computers (Windows & Mac)
• Tablets and iPads
• Smartphones (iOS & Android)
• All PDF readers / ePub apps / image viewers

If you need help opening a file, we're here to assist you.

You can download your products multiple times for personal use.

If you lose your files, just contact us and we'll resend the link.

Unless stated otherwise, all files are for personal use only.

For commercial usage (resale, redistribution, or commercial projects), please contact us for licensing options.

No — your digital files never expire. Once you purchase them, they're yours forever.

Send us a message and we'll provide a fresh download link or an alternative file format. We respond quickly and can solve any technical issue.